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Mon-Fri 9am-5pm

tel: 0400394585

belinda@bedloves.com.au

bedloves FAQs

What forms of payment do you accept? We accept all credit cards, pay pal, apple pay, zip pay, after pay.

How long will it take to receive my purchase? Most items will be dispatched by the close of the next business day, and will arrive between 3 - 5 business days in metropolitan areas, but up to 10 days to elsewhere in Australia. 

How much does shipping cost? We offer free shipping Australia wide.

Do you ship internationally?  You should also keep in mind that these sheets are Australia / Asia Pacifc sized, so to avoid disappointment we do not ship to USA, Canada, UK, Europe - the majority of sheets simply won't fit. We will ship to NZ and Asia Pacific for a flat fee of $60AUD. Please contact us to do so.

Are your prices in AUD? All of our prices are in Australian Dollars and include GST. We recommend you check the currency exchange rate to get an idea of what you would ultimately be charged.

What if my items are damaged or incorrect? If you have received a faulty or damaged item, or the wrong item, it sounds like you need a 100% refund or exchange. Please check the returns and refunds policy located at the bottom of the website.

What if I don't like what I bought? If you are not satisfied with any aspect of our bedding or accessories in the 30 days from purchase, before it is used, we will be happy for you to return the product and give a full refund on your purchase. No questions asked. 

    The key here is; if you have washed it prior use, and most of us do wash sheets first, then we deem it to be accepted by you as suitable. So please, CHOOSE BEFORE you USE! :)

    For full details check the returns policy. Link at the bottom of the website.

    Can I exchange a product? Yes, we will happily exchanged unused goods. Please email belinda@bedloves.com.au with detail of your situation and your invoice number. We will then discuss the returns/exchange process. We will take care of you!

    For full details check the returns policy. Link at the bottom of the website.

      Just remember:

      1. You have 60 days to decide.
      2. We can’t take back used items. Items washed prior use is considered to be satisfactory to the customer and will not be accepted.
      3. The purchaser pays for the return, but receives 100% money back on purchase. We don’t guarantee we will receive the item, so you may want to take out additional insurance/tracking on some of the more expensive items.
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