Can I get a sample? Yes! We will be happy to send you a sample so you can see for your self the quality you are purchasing. Some info on samples:
- Sample 'patches' are approximately 10cm x 10cm.
- We will do our best to stock samples in the entire range of colours offered, but we don't guarantee it.
- Samples are free, however we do require a $2 administration and postage charge on each sample.
- You will receive with your sample a coupon to redeem the total amount you spend on your samples should you wish to purchase.
- Order your samples through the online store.
What forms of payment do you accept? We accept all credit cards, pay pal, apple pay, zip pay, after pay.
How long will it take to receive my purchase? Items will be dispatched by the close of the next business day, and will arrive between 3 - 5 business days in metropolitan areas, but up to 10 days to elsewhere in Australia.
How much does shipping cost? We offer free shipping Australia wide.
Do you ship internationally? You should also keep in mind that these sheets are Australia / Asia Pacifc sized, so to avoid disappointment we do not ship to USA, Canada, UK, Europe - the majority of sheets simply won't fit. We will ship to NZ and Asia Pacific for a flat fee of $60AUD. Please contact us to do so.
Can I get my order expedited? Yes! If bedloves can help you in any way, including organising you a courier or express post at cost, it would be our pleasure. Simply email us firstname.lastname@example.org or call on 0400 394 585 after purchase with your request. If the order has not already been posted, we will do our utmost to meet your needs.
Are your prices in AUD? Yes! All of our prices are in Australian Dollars and include GST. We recommend you check the currency exchange rate to get an idea of what you would ultimately be charged.
What if my items are damaged or incorrect? If you have received a faulty or damaged item, or the wrong item, it sounds like you need a 100% refund or exchange. Please email email@example.com with a photo and proof of purchase (ie order number). We will then discuss the returns /exchange process together.
What if I don't like what I bought? If you are not satisfied with any aspect of our bedding or accessories in the 60 days from purchase, before it is used, we will be happy for you to return the product and give a full refund on your purchase. No questions asked.
The key here is; if you have washed it prior use, and most of us do wash sheets first, then we deem it to be accepted by you as suitable. So please, CHOOSE BEFORE you USE! :)
Can I exchange a product? Yes, we will happily exchanged unused goods. Please email firstname.lastname@example.org with detail of your situation and your invoice number. We will then discuss the returns/exchange process. We will take care of you!
What is the returns/exchange process? Here is the returns /exchange process for you:
- Email me with order number and let me know if there is a fault, or just changed mind. (If there is a fault/damage, sometimes we only require a photo, and no return for a refund. This will be assessed on a case by case basis).
- For the environment, please keep the same mailing packaging if you can. Sticky tape is wonderful, and I don’t mind what it looks like!
- Return to me at: Belinda Lawler, 4/38-40 Daintrey Street, Fairlight NSW 2094. The purchaser pays for the return.
- Postage parcels can take up to 5-10 days to return, so please be patient.
- Once received, we will check the parcel, and then refund you 100% of the amount for the product the next business day (not weekends).
- Should you require a return, our integrated system automatically takes care of afterpay/paypal/ebay/zippay/applepay/credit card so there should be no more for either of us to do. You should receive an email from me saying the refund has occurred. Should you require an exchange, we will then send the parcel our immediately in the normal sale process. You will receive a fulfilment email for the new goods as you did previously.
- Check you received payment for the return. Please wait 4-5 business days to check that you received your funds.
- You have 60 days to decide.
- We can’t take back used items. Items washed prior use is considered to be satisfactory to the customer and will not be accepted.
- The purchaser pays for the return, but receives 100% money back on purchase. We don’t guarantee we will receive the item, so you may want to take out additional insurance/tracking on some of the more expensive items.